Grand Velas Riviera Maya (Adults Only), Playa del Carmen

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Key details

About the Resort

Carretera Cancun Tulum Km 62, Playa del Carmen, Mexico, 77710

Near the beach

Perfect

9.0

9.4

/10

4.9

4.6

Loved by guests

Exceptional service
Spacious suites
Delicious meals
Relaxing spa experience
Beautiful pool layout
Excellent dining options

"What I think sets this resort apart from other all-inclusives is the quality of the restaurants."

John J from United States

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"We highly recommend spending time at the Zen pool - a really magical, relaxing spot."

Abigail

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"Our suite was spacious for the 4 of us and had a great design and layout."

Mike J

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Amenities

The hotel offers an extensive array of amenities including three infinity pools: Zen, Ambassador, and Grand Class. Guests can enjoy personalized, poolside and beach concierge service to enhance their experience. Additionally, the hotel has a 24-hour gourmet suite service, ensuring dining is always available.

Rooms

Private terraces with plunge pools and jacuzzi tubs are standard across the luxurious suites, providing stunning ocean or jungle views. The Grand Class ambiance includes 90 oceanfront suites specifically designed for adult relaxation. All accommodations are equipped with plush bedding and spacious living areas.

Location

Set on the Caribbean coast, the hotel is conveniently located minutes from Playa del Carmen and close to attractions like Tulum and Xcaret Park. Surrounded by 80 acres of lush jungle and white sandy beaches, the area offers various outdoor and adventure excursions. The resort is accessible from Cancun International Airport, located less than an hour away.

Wellness

The SE Spa by Grand Velas is a key highlight, recognized among the best spas in the world, offering treatments inspired by ancient Mayan rituals. Guests can partake in an exotic Spa Water Journey, included with a 50-minute spa service, to enhance their wellness experience. Additional wellness activities include yoga sessions amid natural surroundings.

Dining

The hotel includes eight signature dining venues, featuring cuisines from around the world including Michelin-starred Cocina de Autor. Additional dining options offer casual meals and family-friendly selections, ensuring every preference is catered to. Live musical entertainment accompanies dining experiences in some restaurants, adding to the rich culinary atmosphere.

Highlights

Amenities: three infinity pools

Rooms: Private terraces with plunge pools

Location: close to Tulum and Xcaret Park

Wellness: SE Spa by Grand Velas

Dine: eight signature dining venues

Activities: Personalized concierge service

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Highlights from guests

DiningFoodie Paradise

Dinner at the restaurants felt like top-tier city dining. The robust menus and presentation were fantastic. The flavors were ridiculously great!

Charles from England

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Spa & LeisureHydrotherapy Bliss

The spa offers a hydrotherapy area. It was truly the most relaxing part. The best spa experience ever!

Mei from China

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Children's AmenitiesToddler Heaven

The toddler-friendly activities were thoughtful. The cleanliness was top-notch. A place where little ones feel great!

Olaf from Sweden

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Room FeaturesPlunge Pool Upgrade

The grand class room included a plunge pool. It offered adults-only tranquility.

Isabelle from France

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Ambassador Suite Ocean View

2 persons

118 m²

1 King-size bed

Shower

Coffee machine

room details

Ambassador Pool Suite Ocean View

2 persons

118 m²

1 King-size bed

Shower

Coffee machine

room details

Nature View Suite Private Pool Zen Experience

2 persons

110 m²

1 King-size bed

Shower

Coffee machine

room details

Nature View Suite Zen Experience

2 persons

110 m²

1 King-size bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Water sports
Hiking
Cycling
Golf course
Billiard tables
Table tennis
Yoga class
Sports trainer
Aerobics

Guest Parking

Dryer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Picnic area/ Tables
Dinner
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Playpen
Baby pushchair
Children's buffet
Board games
Children's pool
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Massage
Public Bath
Pool with view

Room features

Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

Grand Velas Riviera Maya (Adults Only) offers an extraordinary array of dining experiences, each with its own unique culinary focus and inviting ambiance. From romantic French delights to vibrant Mexican flavors, this resort showcases a selection of exquisite venues perfect for indulgent evenings or casual meals.

Grand Velas Riviera Maya (Adults Only) Playa del Carmen Restaurant photo

Piaf

French fine dining

Ambiance

Romantic and elegant, reminiscent of Paris in the 1940s.

Key Offerings

An enticing selection of fresh French dishes paired with exceptional wines, served with unparalleled service.

Reservation

Recommended.

Dinner only; hours vary.

Frida

Traditional Mexican

Ambiance

A warm and inviting space celebrating Mexican culture.

Key Offerings

Romantic dinners showcasing authentic Mexican cuisine, crafted with care.

Reservation

Recommended.

Dinner only; hours vary.

Azul

International

Ambiance

Casual, open-air setting perfect for relaxed dining.

Key Offerings

All-day dining with an enticing menu; perfect for breakfast, brunch, lunch, or dinner.

Reservation

Not needed.

Breakfast, Brunch, Lunch, Dinner; hours vary.

Bistro

International

Ambiance

Casual indoor setting perfect for family meals.

Key Offerings

A diverse menu featuring fresh and hearty dishes throughout the day.

Reservation

Not needed.

Breakfast, Brunch, Lunch, Dinner; hours vary.

Cocina de Autor

Modern Culinary Experience

Ambiance

Sleek and modern, perfect for innovative food exploration.

Key Offerings

Unique culinary explorations led by Chef Nahúm Velasco with a focus on storytelling through food.

Reservation

Recommended.

Dinner only; hours vary.

Lucca

Italian and Mediterranean

Ambiance

Romantic dining with a soothing atmosphere.

Key Offerings

Hearty Italian dishes perfect for family-friendly gatherings or intimate dinners.

Reservation

Recommended.

Dinner only; hours vary.

Sen Lin

Asian Fusion (Chinese, Japanese, Korean, Thai, Vietnamese)

Ambiance

Modern and stylish, offering a contemporary dining experience.

Key Offerings

A sophisticated menu offering diverse Asian-inspired dishes, ideal for a unique dinner.

Reservation

Recommended.

Dinner only; hours vary.

Chaká

Traditional Mexican

Ambiance

Family-friendly environment, suitable for gatherings.

Key Offerings

A lively atmosphere with hearty Mexican fare, perfect for all ages.

Reservation

Not needed.

Dinner only; hours vary.

Location

Carretera Cancun Tulum Km 62, Playa del Carmen, Mexico, 77710

Map view

Carretera Cancun Tulum Km 62, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Punta Bete

630 m

Landmark

Playa

2.7 km

Beach

Xcalacoco

1.9 km

Golf Course

El Camaleon Golf Course

1.8 km

Golf Course

Grand Coral Golf Riviera Maya

2.7 km

Landmark

Punta Venado

4.0 km

Beach

Point Esmeralda

4.1 km

Museum

Zona Arqueologica Tulum

3.0 km

Beach

Grand Coral Beach Club

3.4 km

Event hall

Salon Tres Rios I

3.7 km

Beach

Punta Esmeralda Beach

4.2 km

Landmark

Go Natural Explorers

4.4 km

Landmark

Church of Guadalupe

5.3 km

Gallery

Galeria Luis Sottil

5.1 km

Landmark

Playa Publica 88

4.9 km

Landmark

28 de Julio Square

5.0 km

Landmark

Xavage Park by Xcaret

5.7 km

Landmark

La 5ta Hacienda

6.1 km

Gallery

Tierra Huichol

6.2 km

Gallery

La Galeria de Playa Art Gallery

6.7 km

Landmark

Caminarte

6.7 km

Gallery

Riviera Art Gallery

6.9 km

Landmark

Galeria Lamanai

6.9 km

Landmark

Ambarte

7.0 km

Nearby

Punta Bete

630 m

Restaurants

Lucca Restaurant

20 m

Carretera Cancun Tulum Km. 62 Grand Velas Riviera Maya

Bistro Restaurant

320 m

Carretera Cancun Tulum Km. 62 Grand Velas Riviera Maya

Explore Playa del Carmen

Local Highlights

Punta Bete

16 minutes walking

Stunning beach known for crystal-clear waters and relaxing atmosphere, perfect for sunbathing and swimming.

El Camaleon Golf Course

5 minutes drive

Championship golf course offering breathtaking views and challenging play, hosting PGA events. Advance booking recommended.

Playa

10 minutes drive

Popular public beach with golden sands, vibrant atmosphere, and various water activities like kayaking and paddleboarding.

Zona Arqueologica Tulum

10 minutes drive

Fascinating Mayan ruins overlooking the Caribbean Sea, combining history with stunning coastal views.

Snorkeling at Punta Venado

10 minutes drive

Adventurous snorkeling experience in coral reefs with guided tours available. Rentals and booking required.

Yoga Classes

10 minutes drive

Relaxing yoga sessions held at scenic spots nearby, perfect for unwinding. Classes available for all skill levels.

Stand-Up Paddleboarding

10 minutes drive

Exciting paddleboarding adventures offered along the coast, with rentals and lessons available for beginners.

Lucca Restaurant

1 minute walking

Fine dining featuring Mediterranean cuisine, offering locally sourced ingredients and a serene atmosphere.

Bistro Restaurant

8 minutes walking

Casual dining with an extensive menu including regional specialties. Perfect for a relaxed family meal.

Live Music at La 5ta Hacienda

15 minutes drive

Vibrant atmosphere with live music performances, ideal for both locals and tourists looking to enjoy a lively night.

Xavage Park by Xcaret

15 minutes drive

Adventure park featuring thrilling activities like river rafting and zip-lining. Fun for all ages, suitable for families.

Getting around

City Centre

Playa del Carmen12 min · 7.4 km

Airports

Playa Del Carmen, Quintana Roo (PCM)17 min · 11.2 km

Cancun International Airport (CUN)76 min · 50.4 km

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible on site for free.

Internet

Wireless internet is available in public areas for free.Wireless internet is available in the entire hotel for free.

Breakfast

A continental breakfast is served at affordable prices.

Pets

Pets are not allowed.

Number of rooms:

539

Former name

Ambassador at Grand Velas All Inclusive

Questions of the users

About Grand Velas Riviera Maya (Adults Only)

What is the best way to access the nearby beach from the resort?

13 November 2024

Transportation to the beach can be done via an air-conditioned van from the Zen Section to Ambassador, available 24 hours at no additional cost.

Are there activities and entertainment options available for children?

22 January 2025

The resort offers a range of activities for children. For the latest schedule and details, contacting the concierge department via email at conciergerm@velasresorts.com is recommended.

Could you clarify what 'full board' includes during a stay?

05 February 2025

'Full board' signifies an all-inclusive plan where all meals and beverages are covered throughout your stay.

Is the beach within walking distance, or is transportation necessary to reach it?

18 March 2025

Guests staying in a Zen Grand Suite Nature View will need to use private transportation to the beach, which is included and available 24 hours. However, those in the Ambassador or Grand Class Ocean Front suites can easily walk to the beach.

Can you explain the amenities included in the all-inclusive package?

07 April 2025

The all-inclusive package covers meals, drinks (both alcoholic and non-alcoholic), 24-hour suite service, and a stocked minibar replenished daily. More details can be found on the official website.

What type of restaurants can guests expect during their stay?

16 May 2025

The resort features eight restaurants, including five for dinner and three serving breakfast and lunch. There's also 24-hour suite service and a pool service available.

Is there a provision for providing towels at the pools and beach?

25 June 2025

Yes, towels are provided both in the guest rooms and at the pool and beach areas for your convenience.

I have a child; do you offer cribs or other baby equipment?

14 July 2025

Cribs are available at the resort for use during your stay, and a Baby Concierge Service is offered upon request, which includes items like baby bottles and walkers.

Are there any wheelchair-accessible accommodations available?

30 August 2025

There are suites designed for wheelchair accessibility, and the resort provides accessible access to the beach and pools as well. Just inform the reservation team to add any necessary notes.

Can visitors enjoy swimming in the ocean, or is it limited?

02 September 2025

Guests can swim in the ocean at the resort, as there is beach access from the property.